Get in Touch With Our Team
Our support team is here to help with account enquiries, verification, payments, technical issues or general feedback. If you need assistance with deposits, withdrawals or bonus queries, contact us and we will respond promptly. We can guide you through account checks, self-exclusion and responsible gambling tools, investigate any technical problem, and handle account appeals. Support is available via email, phone or the in-site help centre for swift resolution. You can raise a ticket in the help centre for tracked updates.
| Department | Contact |
|---|---|
| Customer support | [email protected] (priority handling for account, verification and payments; typical reply within 24 hours) |
| General enquiries | [email protected] (company enquiries, press and compliance; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner onboarding and reports) |
| Phone | +44 20 7946 0821 (Mon-Fri voice support) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and attach any relevant files. Include your full name, account ID and up-to-date contact details so we can process your enquiry promptly and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled the same day; complex cases that require checks or third-party input may take longer depending on their nature. If we need additional documents or verification, we will let you know and keep you updated until the issue is resolved.
Feedback
Your feedback matters. Please share any suggestions, ideas or issues you spot while using the site, we read every message and act on common themes to improve features, usability and promotions. Send feedback through the help centre or contact form and we’ll review submissions carefully to help improve the service, fix issues promptly and make the site easier and fairer for everyone.