Lucky Dreams Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account, place bets or use services at Lucky Dreams. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your information.

Types of data we collect

We collect several categories of information to operate our services, prevent fraud and comply with legal obligations.

Personal data

This includes identity and contact details such as your name, date of birth, email address, phone number and postal address. We also collect documents and information to verify identity when required for security or payment checks.

Technical data

Technical information covers device identifiers, IP address, browser type, operating system, language settings and connection data. We also log session details and activity on the site to help keep accounts secure and ensure the service works properly on desktop and mobile.

Transactional data

We record deposits, withdrawals, bets, wins and losses, payment method details, currency and timestamps. Where payments are processed by a third party, we retain the transaction reference and related status information needed for account reconciliation and dispute handling.

How we use your information

We use collected data to open and manage accounts, process payments, verify identity, prevent fraud and money laundering, and comply with legal obligations. We also use information to respond to support enquiries, improve platform performance and carry out basic analytics to understand usage patterns.

Data protection practices

We store personal information on secure systems with access controls to limit who can view or process your data. We use industry-standard technical and organisational measures to protect data in transit and at rest. Where we rely on third-party service providers, we require them to maintain appropriate security safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, measure site performance and deliver a functional experience on mobile and desktop. You can control cookie settings through your browser and opt out of some tracking features, while noting that disabling certain cookies may affect site functionality.

User rights

You have rights in relation to your personal data, including the right to access the data we hold about you, to request correction of inaccurate information and to request deletion where retention is not required by law. You may also object to or restrict certain processing activities and request a copy of your data in a portable format where applicable.

Access, correction and deletion

To request access, correction or deletion, contact our support team. We will respond and apply any changes in line with applicable law. Some requests may be limited if we must retain information to comply with legal obligations or to resolve disputes.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other suppliers necessary to operate the service. We may also disclose information to law enforcement or regulators where required. All third parties are assessed for appropriate data protection measures.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish any material changes on the site and notify account holders as appropriate. If you have questions about how LuckyDreams handles your data, please contact [email protected].