User Terms and Conditions

These Terms and Conditions set out the rules that apply when you register for and use the services provided by Lucky Dreams. They explain the relationship between us and our customers, what we expect from account holders and what you can expect from us when using the site. By creating an account you agree to comply with these terms and any policies we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may limit, suspend or close accounts where we have reasonable grounds to believe the account is used fraudulently, in breach of these terms or for unauthorised third-party funding.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and able to form a binding contract. You must provide true and complete personal details when registering. We reserve the right to refuse registrations or restrict access where local law prohibits participation or where a customer is included on any self-exclusion or regulatory list.

Acceptable platform use

Use of our site must be lawful and in line with these terms. You must not attempt to manipulate games, exploit system vulnerabilities, use automated play or place bets on behalf of others. Bonus abuse, collusion, chargeback fraud and use of multiple accounts are prohibited and may lead to forfeiture of funds and account closure.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Where a promotion applies, details such as eligibility, wagering requirements, contribution rates by game type and maximum bet limits will be set out in the relevant promotion terms. We may cancel, withdraw or amend promotions at any time where required to maintain fair play or for operational reasons.

Deposits and withdrawals

Payments must be made from an account in your name. We may require documentation to verify your identity and payment methods before processing withdrawals. Withdrawal requests are subject to verification checks and any applicable limits or processing procedures. We will process valid withdrawal requests in accordance with our payment partners and you should allow a reasonable time for completion.

Account limits and dormancy

We offer tools to set deposit and wagering limits and may apply default limits for risk management. Accounts left inactive may be treated as dormant and subject to administrative handling in line with our policies.

Dispute resolution

If you have a complaint please contact our support team and provide relevant information. We will investigate and aim to resolve disputes promptly and fairly. If an internal resolution cannot be reached we may provide details of independent dispute mechanisms where appropriate.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered account holders of material changes and publish the current version on the site. Continued use of your account after changes have been published constitutes acceptance of the updated terms. For operational questions or help please contact our support team via [email protected].

For clarity, references to LuckyDreams in other policies and pages form part of the same operating terms unless stated otherwise.