Responsible Gambling Policy
At Lucky Dreams we take responsible gambling seriously. We want play to stay safe and enjoyable, so we provide clear controls, practical advice and routes to support if gambling becomes a problem. Our aim is to help you keep control of your account and your spending while protecting vulnerable players.
Our player protection principles
We promote safe play, privacy and fair treatment. We monitor account activity for signs of harm, act to prevent fraud or abuse, and respect requests for help without judgment. We also offer tools so you can set boundaries that suit your lifestyle and finances.
Activity-control tools
You can manage how you play using a range of account tools. These include:
- Deposit limits - set a daily, weekly or monthly cap on how much you can add to your account.
- Loss limits - restrict total losses over a selected period.
- Time limits and session reminders - set a maximum session length or receive prompts to take a break.
- Account breaks - short cool-off periods to step away from play.
- Self-exclusion - temporary or long-term block from the platform if you need a longer break.
How to set or change limits
Limits can be set or adjusted from your account settings. If you need help, contact our support team via your account or [email protected]. We may apply safeguards around limit increases to help prevent impulsive changes.
Self-exclusion and account closure
If you choose to self-exclude, your account will be blocked from play for the period you select. You can request temporary or permanent exclusion and we will confirm the next steps. Self-exclusion is respected and we will not attempt to encourage you to return before the agreed time.
Signs of problematic behaviour
If you notice any of the following in yourself or someone you care for, consider using our tools or seeking help:
- Chasing losses or trying to win back money quickly
- Borrowing money or spending beyond your means
- Neglecting work, family or social commitments
- Anxiety, sleep problems or mood changes linked to gambling
- Hiding gambling activity or lying about time and money spent
Practical tips to stay in control
- Decide a budget before you play and stick to it.
- Use deposit and loss limits to protect your balance.
- Take regular breaks and use session reminders.
- Never gamble to cope with stress, loneliness or to chase losses.
- Talk to friends, family or support services if gambling stops being fun.
Professional help and support organisations
For confidential advice in the UK, organisations such as GamCare, GambleAware and the National Gambling Helpline can provide guidance and treatment options. If you need immediate emotional support, charities like Samaritans are available. Your GP can also help with referrals to specialist services.
If you have concerns about your account with LuckyDreams or need assistance setting controls, contact our support team through your account or at [email protected]. We are here to help and will treat all requests with care and confidentiality.